End of Life Details
Ubiquiti UniFi Video is End of Life as of Jan 2021 with support officially ending on 15th January 2021.
Ubiquiti have officially clarified what this entails in their announcement earlier in the year:
- No software or hardware revisions will be released, including for web UI and mobile applications.
- No customer support will be available.
- No security updates.
- All cloud operations will be shut down and video.ui.com will no longer be accessible.
There should be no issues with directly accessing your controller within the network via a web browser, but you may need to configure a VPN for remote access (for more information, please visit this help center article). Please consult your IT Provider if you are unsure what options are available to you for remotely accessing your network.
Cloud Access via video.ui.com will remain active until January 15th 2021 to coincide with the End of Support Date (This has been extended from the original January 1st 2021 End Date). Existing installs of Mobile Apps will continue to work but may require some reconfiguration to use a local account and to use a VPN.
Ubiquiti announced the End of Life of UniFi Video earlier in the year here.
UniFi Protect
UniFi Protect is the replacement and successor to UniFi Video. It supports many of the same cameras and features as Video making upgrading to Protect relatively straightforward and painless. Protect does REQUIRE a new NVR though as the old UniFi Video NVRs are not forwards compatible with Protect.
UniFi Protect currently supports the following UniFi Video camera models:
- UVC, UVC-Dome, UVC-Pro
- All G2 cameras
- UVC-G3, UVC-G3-Flex, UVC-G3-Dome, UVC-G3-Micro, UVC-G3-Pro
- UVC-G4-Bullet, UVC-G4-Pro
Protect UNVR Discount Program for UVC-NVR and UAS-XG customers
Ubiquiti has a promotion currently in place for UniFi Video customers with either a UVC-NVR or UAS-XG as their NVR solution, details of which can be found below:
Customers who have previously purchased a UniFi NVR (UVC-NVR) or XG Server (UAS-XG) to run UniFi Video will be entitled to a 50% discount on a new UniFi NVR (UNVR) which runs UniFi Protect, Ubiquiti’s go-forward software for camera security. Customers who purchased a new UNVR to replace their original equipment after the end-of-support announcement for UniFi Video (July 6, 2020) will be entitled to a web store credit of $149.50 (50% of the UNVR’s retail price).
In order to qualify for the 50% discount, customers will need to provide a valid MAC address for their UniFi NVR or XG Server. To receive the store credit, customers will also need to provide a valid MAC address for their UNVR as well as proof of purchase after July 6, 2020. Only customers in certain geographic areas will be able to qualify for the program. To learn how to apply, please visit our promotion page: https://unifi-network.ui.com/camera-security/replace-your-old-nvr
If you require any assistance with how to access your UniFi Video NVR after 15/01/21 or how to upgrade to UniFi Protect please get in touch.
