The New System
Shine’s SpliceCom system comprises a 5100 Hard IP PBX, 41 x PCS 542 IP phones, with a single PCS 572G IP phone for the operator. “From start to finish, the transition from old to new took just a day and a half, including training”, said Threadingham. “The longest job was distributing all of the 41 IP phones, but as the lines had already been switched over to Businesscoms, it was just a case of plug and play. There were some minor issues when the network dropped out, but this was resolved very quickly and there was no real disruption to the daily running of the charity”.
In addition to the IP PBX, Shine also purchased SpliceCom’s modular Vision Business Management system, which unifies historical reporting, call recording and real-time wallboards and dashboards. “The difference that Vision reporting has made, and will continue to make, is that it gives you a detailed view of what staff do within the working day, flagging up issues instantly – and allowing you to be more proactive in resolving them”, enthused Threadingham.