Monitoring Consumables, Ordering Parts, and organising maintenance and repairs for your Printers can quickly become a time consuming and costly process. Not only that, but misconfigured or malfunctioning machines can quickly lead to user frustration.
Managed Print Services help to handle all of these issues by reducing overhead and simplifying the management and upkeep of your machines. Consumables are ordered and shipped to site automatically and setup/repairs are handled by an experienced team of Print Engineers.
All consumables such as Toners and Imaging Units are included. Exact types of consumables can vary from machine to machine.
Any callout charges for engineer visits to replace consumables or diagnose faults is also covered as is Remote Support and setup.
You shouldn’t usually need to order consumables manually. An order is automatically raised when a certain percentage remains or expected empty date is less then 2 weeks. This is facilitated by our OneStop Agent which can be installed on a compatible Server or User’s PC. The Agent will monitor the remaining consumable levels and alert us when replacements are needed.
If the machine the Agent is installed on is Offline then we will not receive alerts to send you new consumables so we recommend installing this on a Server or a PC that is on most of the time. It does not need to be on 24/7 but at a machine that is on at least once a day is ideal.
The support and advice provided during the changeover to a fully hosted cloud solution ensured a smooth transition; leaving a reliable IT system that our team members can access wherever they are.