Time For A Change
Director and Business Owner Peter Martyr takes up the story. “Even though we’d been in contact previously, as we’re both Peterborough based businesses, it was certainly a case of ‘right place, right time’ when we took a call from SpliceCom’s local accredited partner, Businesscoms. We had come to the end of our tether with our existing provider. We were paying for a service that we never actually received and experiencing terrible customer
“We were given a demo and were immediately impressed with the capabilities the SpliceCom system has to offer and how easy it was to use. We quickly identified how it would allow us to easily transfer calls between the team, making it a better experience for our customers, suppliers and staff alike, which was our key business consideration”, continued Martyr.
Peter also felt that communication was great in the lead up to the install. “We were given clear instructions and advice prior to the installation. We were informed that we required a cabinet that either Businesscoms could provide or we could source ourselves, told how much space would be required for the cabinet and what would be required of us. We had a site survey two weeks before the install, and generally felt very looked after”.