Gigabit connection helps keep the Bull Hotel ahead of the competition - The Bull Hotel

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The VoIP service has been a great addition. It has brought the cost of our telephone calls down and that means we’ve been able to pass the benefit onto the customer with a reduced tariff for using the phones in their rooms

Howard Vacca The Bull Hotel

Background

The Bull Hotel is Peterborough’s only four star city centre hotel. Comprising of 118 bedrooms and fourteen function rooms, it caters for a mix of both UK and overseas visitors. Despite multiple broadband connections – demand for bandwidth was fast outstripping supply. Business guests now expect to quickly access emails and easily upload and download documents. Many overseas guests like to use Skype and stream TV programmes in their own
language. The Bull Hotel’s own office staff also need to quickly access reservation systems, supplier details and billing information.
Maintenance manager, Howard Vacca, stated that guests now expect the hotel internet system to reflect the service they have at home. However,
when the hotel was at capacity, it only took a small number of guests to start streaming TV online and their bandwidth was taken to the maximum.
With video conferencing becoming ever more popular for business events, Mr Vacca wanted to ensure their function rooms were fully equipped to deliver the needs of businesses booking their facilities.

Solution

The Bull Hotel was one of the first businesses to connect to the Peterborough CORE – and the first hotel. Service provider Businesscoms
replaced The Bull Hotel’s four broadband lines and multiple phone lines with a single pure fibre connection. There is now gigabit speed connectivity throughout the hotel, meaning guests have access to ultra-fast WiFi and the hotel’s office staff is also fully supported. Guests are delighted that they can now access better internet connectivity. Businesscoms has also upgraded the switchboard at The Bull Hotel, reducing their costs by removing phone lines and installing a VoIP (online) telephone system.